Powerful Features for Restaurant Success

Everything you need to manage, respond to, and analyze customer reviews across all platforms

AI-Powered Response Generation

Generate personalized, professional responses to customer reviews in seconds using advanced AI that understands context and sentiment.

  • Contextually aware responses
  • Brand voice consistency
  • Multi-language support
  • Personalization at scale

Multi-Platform Review Management

Manage reviews from Google My Business, Facebook, Yelp, and more platforms from a single unified dashboard.

  • Google My Business integration
  • Facebook reviews sync
  • Unified inbox experience
  • Real-time notifications

Advanced Analytics & Insights

Track review trends, sentiment analysis, response rates, and customer satisfaction metrics with detailed reporting.

  • Sentiment trend analysis
  • Review volume tracking
  • Response time metrics
  • Customer satisfaction scores

Automated Workflows

Set up smart automation rules to handle routine responses and escalate important reviews to your team.

  • Auto-response triggers
  • Smart escalation rules
  • Custom workflow templates
  • Time-based automation

Reputation Protection

Proactively monitor and protect your restaurant's online reputation with early warning alerts and crisis management tools.

  • Real-time monitoring
  • Crisis alert system
  • Negative review prioritization
  • Damage control assistance

Team Collaboration

Enable your entire team to manage reviews effectively with role-based access, assignments, and approval workflows.

  • Role-based permissions
  • Review assignments
  • Approval workflows
  • Team performance tracking

Smart Review Templates

Use AI-generated templates and customize them for different scenarios to maintain consistent, professional responses.

  • Scenario-based templates
  • Custom response library
  • Brand voice training
  • Quick response shortcuts

Performance Optimization

Get actionable insights to improve service quality and increase positive reviews through data-driven recommendations.

  • Service improvement insights
  • Review quality trends
  • Customer feedback analysis
  • Actionable recommendations

24/7 Monitoring

Never miss a review with continuous monitoring and instant notifications across all your connected platforms.

  • Real-time review alerts
  • Mobile notifications
  • Weekend monitoring
  • Multi-channel alerts

Multi-Location Support

Manage reviews across multiple restaurant locations with centralized control and location-specific customization.

  • Centralized dashboard
  • Location-specific settings
  • Franchise management
  • Bulk operations support

Ready to Transform Your Review Management?

Start your free trial today and see how TastyReply can help grow your restaurant business

Frequently Asked Questions

How does the AI generate responses?

Our AI analyzes the review content, sentiment, and your brand voice to generate personalized, contextually appropriate responses that maintain consistency while addressing specific customer concerns.

Which review platforms do you support?

We currently support Google My Business and Facebook, with plans to add Yelp, TripAdvisor, and other major review platforms based on customer demand.

Can I customize the AI responses?

Yes! You can train the AI with your brand voice, create custom templates, and set approval workflows to ensure all responses align with your restaurant's communication style.

How quickly can I start managing reviews?

Setup takes just minutes! Simply connect your review platforms, configure your preferences, and you'll be ready to start managing reviews with AI assistance immediately.