Privacy Policy

Introduction

TastyReply ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered review management platform and services.

By using TastyReply, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Information We Collect

Account Information

• Name, email address, and phone number
• Restaurant business information (name, address, website)
• Billing and payment information
• Profile preferences and settings

Review Platform Data

• Reviews from connected platforms (Google My Business, Facebook, etc.)
• Customer review content and ratings
• Response history and generated responses
• Platform authentication tokens and access credentials

Usage Data

• Log data including IP addresses, browser type, and operating system
• Platform usage analytics and feature interactions
• Performance metrics and error reports
• Communication history with our support team

How We Use Your Information

Service Provision

• Generate AI-powered responses to customer reviews
• Provide analytics and insights on review performance
• Sync and manage reviews across multiple platforms
• Enable team collaboration and workflow management

Communication

• Send service notifications and important updates
• Provide customer support and technical assistance
• Share product updates and feature announcements
• Process billing and account-related communications

Improvement and Analytics

• Analyze usage patterns to improve our services
• Train and enhance our AI models (using anonymized data)
• Conduct research and development for new features
• Monitor and maintain platform security and performance

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this Privacy Policy:

Service Providers

We may share information with trusted third-party service providers who assist in operating our platform, conducting business, or serving our users. These providers are contractually obligated to keep your information confidential.

Platform Integrations

When you connect review platforms (Google, Facebook, etc.), we access and process review data in accordance with their respective terms of service and privacy policies.

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, safety, or the safety of others.

Data Security

We implement comprehensive security measures to protect your information:

• End-to-end encryption for data transmission and storage
• Multi-factor authentication and access controls
• Regular security audits and penetration testing
• Secure cloud infrastructure with enterprise-grade protection
• Employee background checks and security training
• Incident response procedures and monitoring systems

While we strive to protect your information, no internet transmission or electronic storage method is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account data: Retained while your account is active and for 30 days after deletion
• Review data: Retained for the duration of platform connections and 90 days after disconnection
• Usage analytics: Anonymized data may be retained indefinitely for research and improvement
• Financial records: Retained for 7 years as required by law

Your Rights and Choices

Access and Control

• Access and download your personal data
• Correct inaccurate or incomplete information
• Delete your account and associated data
• Opt out of marketing communications
• Request data portability in machine-readable format

GDPR Rights (EU Residents)

• Right to rectification of inaccurate personal data
• Right to erasure (right to be forgotten)
• Right to restrict processing of your personal data
• Right to data portability
• Right to object to processing based on legitimate interests
• Right to withdraw consent at any time

To exercise these rights, contact us at privacy@tastyreply.com or through your account settings.

International Data Transfers

TastyReply is based in the United States. If you are accessing our services from outside the US, your information may be transferred to, stored, and processed in the US and other countries where we operate.

We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses approved by the European Commission for transfers from the EU.

Children's Privacy

TastyReply is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

For significant changes, we will provide additional notice (such as email notification) at least 30 days before the changes take effect.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: