Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and TastyReply, Inc. ("TastyReply," "we," "us," or "our") regarding your use of our AI-powered review management platform and services.

By accessing or using TastyReply, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our services.

Service Description

TastyReply provides an AI-powered platform for restaurants to manage online reviews across multiple platforms, generate automated responses, and analyze customer feedback. Our services include:

• AI-generated responses to customer reviews
• Multi-platform review aggregation and management
• Analytics and sentiment analysis
• Team collaboration and workflow tools
• Integration with third-party review platforms

User Accounts and Eligibility

Eligibility

You must be at least 18 years old and have the legal capacity to enter into this agreement. By using our services, you represent and warrant that you meet these requirements.

Account Registration

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must promptly notify us of any unauthorized use of your account
• You are responsible for all activities that occur under your account

Account Suspension

We reserve the right to suspend or terminate your account if you violate these Terms or engage in activities that may harm our services or other users.

Acceptable Use Policy

Permitted Uses

You may use TastyReply solely for legitimate business purposes related to managing your restaurant's online reputation and customer reviews.

Prohibited Activities

You agree not to:

• Generate fake, misleading, or deceptive review responses
• Use the service to spam or harass customers or competitors
• Attempt to reverse engineer, decompile, or hack our platform
• Upload malicious code, viruses, or harmful content
• Violate any applicable laws, regulations, or third-party rights
• Impersonate another person or entity
• Interfere with or disrupt the service or servers
• Use automated tools to access the service without permission

Subscription Plans and Billing

Subscription Terms

• Subscriptions automatically renew unless cancelled before the renewal date
• Billing occurs in advance for each subscription period
• You can upgrade, downgrade, or cancel your subscription at any time
• Downgrades take effect at the next billing cycle

Payment Terms

• Payment is due immediately upon subscription purchase
• Failed payments may result in service suspension
• You are responsible for all applicable taxes
• Price changes will be communicated 30 days in advance

Refunds

We offer a 30-day money-back guarantee for annual subscriptions. Monthly subscriptions are non-refundable except as required by law.

Data Ownership and Licensing

Your Data

You retain ownership of all content and data you provide to TastyReply. You grant us a limited, non-exclusive license to use your data solely for providing and improving our services.

Review Platform Data

Reviews and related data from third-party platforms are subject to those platforms' terms of service. We access this data with your explicit authorization and in compliance with platform APIs.

AI Training

We may use anonymized and aggregated data to improve our AI models. We do not use personally identifiable information for AI training without explicit consent.

Intellectual Property Rights

TastyReply Property

TastyReply and its licensors own all intellectual property rights in the platform, including software, algorithms, trademarks, and copyrights. These Terms do not grant you any ownership rights.

License to Use

We grant you a limited, non-exclusive, non-transferable license to use our services during your subscription period, subject to these Terms.

Trademark Policy

You may not use TastyReply trademarks without our written permission. We respect intellectual property rights and expect our users to do the same.

Third-Party Integrations

TastyReply integrates with third-party services like Google My Business and Facebook. Your use of these integrations is subject to:

• The third party's terms of service and privacy policy
• Applicable API limitations and restrictions
• Your authorization and consent for data access
• Our compliance with platform requirements

We are not responsible for third-party service availability, performance, or changes to their terms.

Service Availability and Support

Service Level

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance when possible.

Support

Support levels vary by subscription plan. We provide reasonable technical support during business hours, with enhanced support available for premium plans.

Service Modifications

We may modify, suspend, or discontinue features with reasonable notice. Material changes affecting core functionality will be communicated at least 30 days in advance.

Disclaimers and Limitations

AI-Generated Content

AI-generated responses are automated suggestions. You are responsible for reviewing and approving all responses before publication. We do not guarantee the accuracy or appropriateness of AI content.

Service Warranty

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability

OUR LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM. WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

Indemnification

You agree to indemnify and hold TastyReply harmless from claims arising from your use of the service, violation of these Terms, or infringement of third-party rights.

Termination

By You

You may terminate your account at any time through your account settings or by contacting support. Termination takes effect at the end of your current billing period.

By Us

We may terminate your account immediately for violations of these Terms or with 30 days' notice for convenience.

Effect of Termination

Upon termination, your access to the service will cease, and we will delete your data according to our data retention policy, except as required by law.

Governing Law and Disputes

These Terms are governed by California law without regard to conflict of law principles. Any disputes will be resolved through binding arbitration in San Francisco County, California.

You waive the right to participate in class action lawsuits or class-wide arbitration against TastyReply.

Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or platform notification at least 30 days before taking effect.

Continued use of the service after changes take effect constitutes acceptance of the new Terms.

Contact Information

For questions about these Terms of Service, contact us: